:root{--teal:#0f4c5c;--teal-dark:#0a3540;--amber:#e09f3e;--bg:#f3f6f7;--card:#fff;--text:#1b2b34;--muted:#5d6f78;--line:#dde5e8;--ok:#2e7d32;--warn:#b26a00;--bad:#b3261e;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0;font:16px/1.5 system-ui,-apple-system,Segoe UI,sans-serif}button{font:inherit;cursor:pointer}input{font:inherit}.bank-header{background:var(--teal);color:#fff;justify-content:space-between;align-items:center;gap:16px;padding:14px 24px;display:flex}.bank-header .brand{letter-spacing:.2px;font-size:20px;font-weight:700}.bank-header .brand span{color:var(--amber)}.bank-header .user{opacity:.9;font-size:14px}.bank-main{grid-template-columns:1fr 1.4fr;align-items:start;gap:20px;max-width:1040px;margin:0 auto;padding:24px 16px 64px;display:grid}@media (width<=820px){.bank-main{grid-template-columns:1fr}}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:20px}.card h2{margin:0 0 12px;font-size:17px}.muted{color:var(--muted);font-size:14px}.balance{margin:4px 0 2px;font-size:30px;font-weight:700}.payees{margin:8px 0 0;padding:0;list-style:none}.payees li{border-top:1px solid var(--line);justify-content:space-between;padding:8px 0;font-size:15px;display:flex}.scenarios{flex-wrap:wrap;gap:8px;margin-bottom:16px;display:flex}.scenarios button{border:1px dashed var(--teal);color:var(--teal-dark);background:#eef5f7;border-radius:999px;padding:6px 12px;font-size:13px}.scenarios button:hover{background:#dcecf0}.form-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.form-grid .wide{grid-column:1/-1}label.field{color:var(--muted);gap:4px;font-size:14px;display:grid}label.field input{border:1px solid var(--line);color:var(--text);background:#fff;border-radius:8px;padding:10px 12px}label.field input:focus{outline:2px solid var(--amber);border-color:var(--amber)}.btn{border:0;border-radius:10px;padding:12px 20px;font-weight:600}.btn-primary{background:var(--teal);color:#fff}.btn-primary:hover:not(:disabled){background:var(--teal-dark)}.btn-primary:disabled{opacity:.6;cursor:default}.btn-ghost{color:var(--teal);border:1px solid var(--line);background:0 0}.btn-ghost:hover{background:#eef5f7}.banner{border-radius:10px;margin-bottom:16px;padding:12px 14px;font-size:15px}.banner.ok{color:#1b5e20;background:#e8f5e9}.banner.warn{color:#7a4a00;background:#fff4e0}.banner.bad{color:var(--bad);background:#fdecea}.overlay{z-index:10;background:#0a1e268c;place-items:center;padding:16px;display:grid;position:fixed;inset:0}.modal{background:#fff;border-radius:16px;width:min(560px,100%);max-height:92vh;padding:24px;overflow:auto}.modal h2{margin:0 0 8px;font-size:20px}.modal .actions{flex-wrap:wrap;gap:10px;margin-top:18px;display:flex}.modal ul{margin:8px 0 0;padding-left:20px}.status{color:var(--muted);align-items:center;gap:8px;font-size:14px;display:inline-flex}.dot{background:var(--muted);border-radius:50%;width:10px;height:10px}.dot.live{background:var(--ok);animation:1.6s infinite pulse;box-shadow:0 0 0 4px #2e7d322e}.dot.reconnecting{background:var(--warn)}.dot.failed{background:var(--bad)}@keyframes pulse{50%{box-shadow:0 0 0 7px #2e7d320d}}.transcript{gap:8px;max-height:300px;margin:14px 0 0;padding-right:4px;display:grid;overflow-y:auto}.bubble{border-radius:12px;max-width:88%;padding:9px 12px;font-size:15px}.bubble.agent{background:#eef5f7;justify-self:start}.bubble.customer{background:#fff4e0;justify-self:end}.bubble small{color:var(--muted);margin-bottom:2px;font-size:11px;display:block}.outcome{text-align:center;padding:8px 0}.outcome .icon{font-size:40px}.outcome.RELEASE h2{color:var(--ok)}.outcome.COOLING_OFF h2{color:var(--warn)}.outcome.ESCALATE h2{color:var(--bad)}.ref{background:#f3f6f7;border-radius:6px;padding:2px 8px;font-family:ui-monospace,Consolas,monospace}.with-panel .bank-main{max-width:none;margin:0 0 0 auto;padding-right:452px}.with-panel .bank-header{padding-right:452px}.with-panel .overlay{right:436px}.officer{color:#dbe7ec;z-index:20;background:#0b2530;border-left:1px solid #1b4252;width:436px;padding:16px 18px 24px;font-size:14px;position:fixed;top:0;bottom:0;right:0;overflow-y:auto}.officer h3{letter-spacing:.08em;text-transform:uppercase;color:#8fb1bf;margin:18px 0 8px;font-size:12px}.officer section{margin:0}.officer-head{justify-content:space-between;align-items:start;gap:10px;display:flex}.officer-title{color:#fff;font-size:17px;font-weight:700}.officer-sub{color:#8fb1bf;margin-top:2px;font-size:12px}.officer-x{color:#8fb1bf;background:0 0;border:0;font-size:16px}.gauge-row{align-items:baseline;gap:10px;margin-top:14px;display:flex}.score{font-size:44px;font-weight:800;line-height:1}.score.release,.gauge-label .release{color:#66bb6a}.score.hold,.gauge-label .hold{color:#ffb74d}.score.escalate,.gauge-label .escalate{color:#ff6b5e}.gauge{background:#163847;border-radius:6px;height:12px;margin-top:10px;position:relative;overflow:hidden}.gauge-fill{height:100%;transition:width .5s,background .4s}.gauge-fill.release{background:#66bb6a}.gauge-fill.hold{background:#ffb74d}.gauge-fill.escalate{background:#ff6b5e}.tick{background:#0b2530;width:2px;position:absolute;top:0;bottom:0}.gauge-scale{color:#8fb1bf;justify-content:space-between;margin-top:4px;font-size:11px;display:flex}.hard{color:#ffb4ab;background:#3b1714;border-radius:8px;margin-top:10px;padding:8px 10px;font-weight:600}.chips{flex-wrap:wrap;gap:6px;display:flex}.chip{background:#163847;border-radius:999px;padding:3px 10px;font-size:12.5px}.chip.ok{color:#a5d6a7;background:#16382a}.chip.warn{color:#ffcc80;background:#3d2e10}.chip.bad{color:#ff9f94;background:#431b17}.chip.info{color:#b3d4e0;background:#163847}.reasons,.evidence{gap:4px;margin:0;padding:0;list-style:none;display:grid}.reasons li{border-bottom:1px solid #163847;justify-content:space-between;gap:12px;padding:3px 0;display:flex}.reasons b{color:#ffcc80;white-space:nowrap}.evidence li{background:#122f3c;border-radius:8px;padding:6px 9px}.evidence .src{text-transform:uppercase;background:#1f4a5c;border-radius:4px;margin-right:4px;padding:0 6px;font-size:11px}.otrans{gap:4px;max-height:230px;display:grid;overflow-y:auto}.oline{background:#122f3c;border-radius:8px;padding:5px 9px}.oline small{color:#8fb1bf;text-transform:uppercase;margin-right:6px;font-size:11px;display:inline-block}.oline.customer{background:#15323f}.oline.coach{color:#ffb4ab;background:#431b17;outline:1px solid #7a2d25}.oline.echo{color:#ffcc80;background:#3d2e10;outline:1px solid #7a5a1a}.quiet{color:#8fb1bf;font-size:13px}.officer-actions{gap:8px;margin-top:18px;display:flex}.officer-actions button{color:#fff;background:#1f4a5c;border:0;border-radius:8px;padding:9px 12px;font-size:13px}.officer-actions button:hover{background:#28617a}.foot{margin-top:12px}@media (width<=980px){.with-panel .bank-main,.with-panel .bank-header{padding-right:16px}.with-panel .overlay{right:0}.officer{width:100%;height:55vh;top:auto}}.sim{color:#1b2b34;max-width:560px;margin:0 auto;padding:16px 16px 48px;font:16px/1.45 system-ui,-apple-system,Segoe UI,sans-serif}.sim h1{margin:4px 0 6px;font-size:22px}.sim h2{letter-spacing:.06em;text-transform:uppercase;color:#5d6f78;margin:22px 0 8px;font-size:13px}.sim-note{color:#5d6f78;margin:0 0 14px;font-size:14px}.sim-warn{color:#b3261e;background:#fdecea;border-radius:8px;padding:10px 12px}.sim-call{color:#fff;background:#b3261e;border:0;border-radius:12px;width:100%;padding:16px;font-size:17px;font-weight:700;display:block}.sim-stop{color:#1b2b34;background:#eef2f3;border:0;border-radius:12px;width:100%;margin-top:8px;padding:12px;font-size:15px;display:block}.sim-stop:disabled{opacity:.45}.sim-line{text-align:left;color:#1b2b34;background:#fff;border:1px solid #dde5e8;border-radius:12px;width:100%;margin-bottom:8px;padding:14px;font-size:16px;display:block}.sim-line:active,.sim-line.on{background:#fff4e0;border-color:#e09f3e}.sim-benign .sim-line{background:#f1f8f2}.sim-settings label{color:#5d6f78;gap:4px;margin-bottom:12px;font-size:14px;display:grid}.sim-settings select{border:1px solid #dde5e8;border-radius:8px;padding:10px;font-size:15px}body:has(.sim){background:#f3f6f7;margin:0}